At SnipHive, we prioritize your satisfaction and stand behind the quality of our products. Please review our return and refund guidelines to understand our process:
Our Quality Guarantee
We are committed to ensuring you receive high-quality products. If you are not satisfied with your purchase due to defects or damage, we will replace the item free of charge. Please contact us within 30 days of receiving your order to initiate the process.
Non-Refundable Items
Due to the personalized nature of our products, custom prints and personalized items are non-refundable unless they are damaged or incorrect. Each item is made specifically for you upon ordering, so we cannot accept returns for reasons other than defects or quality issues.
How to Request a Refund or Replacement
- Contact Us: Reach out within 30 days of receiving your product if you encounter any issues.
- Provide Details: Share photos and a description of the issue to help our team assess the situation.
- Resolution: If the issue is validated, we’ll offer a free replacement or a full refund if a replacement isn’t feasible.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, we will promptly send a replacement. Please notify us within 30 days of the estimated delivery date.
No Returns Supported
Since each product is made on demand, we currently do not support returns unless the item is defective or incorrect. If you need to update your order information, please contact us before the production process begins.